Returns/Refunds
H2O Audio wants you to love waterproofing music as much as we do. If you are not satisfied with your purchase, take a look at our Return Warranty and Refund Policies below. Then follow the simple steps.
Return Warranty Policy:
Reasons to return a product for a warranty:
If there is an issue with the case, headphones, or soft goods that falls under the H2O Audio limited time Warranty.
- All Return Warranty items must be sent in within 1 year of purchased date. For more information on our Warranty Policy please click here.
- All Return Warranties must have an RA #.
- All Returns Warranties must have their RA # written on the outside of the package or it will be sent back to sender COD.
- Warranty Replacement item(s) will be sent out within 5-10 business days of receiving your approved Return.
- Replacement items will be shipped at no charge however you can upgrade your shipping and pay the difference just contact, H2O Audio's Customer Service for more information.
Simple steps to a happy Return Warranty:
- 1. Fill out Product Registration Form if you haven’t done so already
- 2. Fill out RA Form once it has been processed you will be emailed an RA #
- 3. Send in the product(s) you wish to return for a Return Warranty (prepaid postage) to:
- RA #
H2o Audio Returns
The Old Spitfire Hangar
Steeple Ashton
Trowbridge
Wiltshirebr
BA14 6EP
- Box up your return and ensure to include the following:
- a) RA number written on the outside of the package
- b) Copy of the receipt
- c) Copy of your RA# email
Refund Policy:
To receive a refund, returned items must be purchased from the H2O Audio Shop
( Online e-store located at http://www.h2oaudio.co.uk/shop )
- Items must be returned within 30 days of purchased date to receive a product refund.
- Items returned in original unopened condition will receive a full refund
- Shipping charges on returned items are not refundable unless the return is due to our error (i.e. incorrect product)
- Items returned that were purchased with, all or part of a gift certificate will be refunded as store credit for use on a future purchase.
- All refunds will be credited within 5-10 business days of receiving your approved return.
- Refunds must have their RA# written on the outside of the package or it will be sent back to sender COD.
Simple steps to a happy Refund:
- 1. Fill out RA Form once it has been processed you will be emailed an RA#
- 2. Send in the product(s) you wish to return for a refund (prepaid postage) to:
- RA #
H2o Audio Returns
The Old Spitfire Hangar
Steeple Ashton
Trowbridge
Wiltshirebr
BA14 6EP
- Box up your return and make sure to include the following:
- a) RA# written on the outside of the package
- b) Copy of the receipt
- c) Copy of your RA# email
