Returns / Refunds

H2O Audio wants you to love waterproofing music as much as we do. If you are not satisfied with your purchase, take a look at our Return Warranty and Refund Policies below. Then follow the simple steps.

Return Warranty Policy:

Reasons to return a product for a warranty:

If there is an issue with the case, headphones, or soft goods that falls under the H2O Audio limited time Warranty.

  • All Return Warranty items must be sent in within 1 year of purchased date. For more information on our Warranty Policy please click here.
  • All Return Warranties must have an RA #.
  • All Returns Warranties must have their RA # written on the outside of the package or it will be sent back to sender COD.
  • Warranty Replacement item(s) will be sent out within 5-10 business days of receiving your approved Return.
  • All items must be returned to our United States office to be processed for a refund.
  • Replacement items will be shipped at no charge.

Simple steps to a happy Return Warranty:

  • 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions. RA Numbers are valid for 60 days.
  • 2. Box up your return and ensure to include the following:
  • a) RA number written on the outside of the package
  • b) Copy of the receipt
  • c) Copy of your RA# email


Refund Policy:

To receive a refund, returned items must be purchased from the H2O Audio Australia Shop
(Online e-store located at http://www.h2oaudio.com.au/store/au/)

  • Items must be returned within 21 days of purchased date to receive a product refund.
  • Items returned in original unopened condition will receive a full refund
  • Shipping charges on returned items are not refundable unless the return is due to our error (i.e. incorrect product)
  • Items returned that were purchased with, all or part of a gift certificate will be refunded as store credit for use on a future purchase.
  • All refunds will be credited within 5-10 business days of receiving your approved return. Refund will be in U.S. currency.
  • Refunds must have their RA# written on the outside of the package or it will be sent back to sender COD.

Simple steps to a happy Refund:

  • 1. Fill out RA Form once it has been processed you will be emailed an RA number and return instructions
  • 2. Box up your return and make sure to include the following:
  • a) RA# written on the outside of the package
  • b) Copy of the receipt
  • c) Copy of your RA# email